Clifford’s Fireplaces Ltd.
Shipping & Returns
Clifford’s Fireplaces Ltd.
Delivery Terms and Conditions & Information
CLIFFORDS only offer a delivery service in the Republic of Ireland unless alternative arrangements are made via direct contact with our office. Delivery charges for the Republic of Ireland only are listed on our online shop.
Delivery charges are determined at the checkout stage of your purchase and are dependent on the product(s) you choose.
The CLIFFORDS team will contact you to arrange delivery of your product(s) once your product(s) has arrived in stock.
Click & Collect Terms and Conditions & Information
If you’d rather not pay for delivery costs, you can collect your order from Cliffords Fireplaces Ltd, Gardiner Lane, Mountjoy Square, Dublin 1, D01 T659. Just select the Click & Collect option when placing your order online.
The CLIFFORDS team will contact you once your order is in stock. If your order is delayed the CLIFFORDS team will then communicate with you.
Click & Collect orders will be held at the store. Customers are required to collect their orders within 7 days, CLIFFORDS cannot hold products indefinitely.
When collecting your order, please remember to bring:
1. Your original order or invoice document
2. A current, valid photo ID (driver’s licence or passport).
3. If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead.
Customers responsibility when product is delivered or collected from our premises.
Our “Goods” are checked and deemed in excellent condition prior to leaving our warehouse. The customer is responsible for examining the order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
We recommend you immediately inspect any goods that we deliver to you or goods you collect from our premises.
In the event during inspection that there are missing, damaged or incorrect packages, please contact the CLIFFORDS team via email to info@cliffordsfireplaces.com.
Do not sign for damaged or missing goods as we cannot be held responsible after goods have been signed for, any damages reported after signatures have been made may not be replaced free of charge.
CLIFFORDS cannot be held responsible once items are signed for.
We recommend you read our Terms & conditions & Returns Policy in full prior to making a purchase from our website.
Payment of your product
At checkout stage of your order, you will have an option to make payment via Credit/Debit Card.
Product will not be shipped until payments have cleared in our account.
Cancelling your order during cooling off (withdrawal) period
There is a cooling off period of 14 days when you can cancel your order and receive a full refund. This is determined from the date you physically receive your order i.e., 14 consecutive days after this date (including weekend days).
As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods within these 14 days purchased online you can by submitting an online form here
Once received the CLIFFORDS team will contact you with any questions. Once 14 days expires you are not eligible to return your product and receive a refund.
Products returned must be in their original packaging, they must not have been used and or they must not have been installed.
While the product (s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.
Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned and inspected by us.
The refund will exclude any delivery costs associated or fees with your original purchase if delivery has already been arranged.
CLIFFORDS are not responsible for any delivery or carriage costs associated with the return of your cancelled order.
Arranging the physical return of your product is the responsibility of the customer and not Cliffords Fireplaces Ltd.
Please ensure a copy of your original invoice is included with your order to allow the team to determine the refund (if any) due. Failure to include documents will cause delays and problems for our team and possibly non-payment of any refund due.
Refunds will be refused for items returned without original documents.
You have the option to return your product back to our premises Cliffords Fireplaces Ltd, Gardiner Lane, Mountjoy Square, Dublin 1, D01 T659. However, you must follow procedures above (submitting a cancellation form) within 14 days of receiving your order and before arriving with your product to our premises.
Please see exceptions to the 14 consecutive days cooling off period. (i.e., products that cannot be returned).
- Bespoke or special custom-made products or orders.
- Goods that have been specially ordered for you.
- Discounted special offers
- Sold as seen items listed on our online shop.
- Bespoke custom-made hearths or granite work.
- Special made to measure fires.
- Clearance products
- Ex display products
Once 14 days expires you are not eligible to return your product and receive a refund.
This returns policy only applies when you make a purchase online from our website.
Reporting a faulty product purchased online
To report a problem with a product that you have purchased online please email info@cliffordfireplaces.com
You must include the following
1. Original invoice / order document
2. Details of the fault
3. Pictures (if applicable)
4. Video (if applicable)
Once submitted the CLIFFORDS team will contact you to discuss further with regard to repair or replacement.
Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.
Returning a faulty product
CLIFFORDS are not responsible for any delivery costs associated with this return
Arranging the physical return of your product is the responsibility of the customer and not CLIFFORDS.
You have the option to return your product back to our premises Cliffords Fireplaces Ltd, Gardiner Lane, Mountjoy Square, Dublin 1, D01 T659.
The Refund
Refunds will not be made until the goods have been returned and checked in our warehouse.
PLEASE NOTE ITEMS MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING TO RECEIVE A FULL REFUND).
We will process the refund due to you as soon as possible.
CLIFFORDS reserves the right to refuse a refund and offer an exchange if the return criteria are not met.
The refund will be for the amount paid for the product only. Any re-stocking charges if applicable will be deducted from the amount paid.
Original delivery / shipping costs will not be refunded.
Lead times
Each product will give an indication of lead times by product as showing on the online shop.
Lead times are reliant on supplier availability and can sometimes change.
The CLIFFORDS team will contact you advising you of any unforeseen delays with your order.
Once your order has arrived in stock the CLIFFORDS team will contact you and advise you your product has arrived and the next steps.
Online Pricing of products
It is possible that an error will occur, and goods will be incorrectly priced or described, in which case we will not be obligated to supply the goods at the incorrect price, in accordance with the incorrect description, or at all.
From time to time, we retain the right to fix any inaccuracies. We will either cancel your order and refund the amount you paid, or we will use reasonable efforts to contact you and ask if you want to proceed with the order at the proper price or description.
We will cancel your order and refund the price you paid if we are unable to contact you or if you do not wish to proceed with the order at the proper price or description.
Pallet deliveries
Pallet deliveries are made to a kerbside location.
Unlike parcels, pallet goods are by their nature larger items that cannot easily be moved. The delivery driver has to operate within health and safety guidelines.
They are under no obligation to enter the delivery premises in order to deliver the goods to a location that the recipient may feel is more suitable.
As the pallet will be moved by a manually operated pallet truck, we cannot collect or deliver pallets on gravel drives, steep hills, or to locations not at ground level.
You should ensure that the named contact is available at the delivery point to meet the driver.
Product Colour Accuracy:
The product colours/shades i.e., stone, mantel beams, enamel stove finish, hearths, appliances and other, etc. shown on our website are for guidance only and will vary depending on monitor and browser type.
All colours/shades shown should not be taken as a representation of the true colours/shades or finishes of the products.
In addition, the colours/shades represented in the products available on our website may vary in colour or finish between product ranges and/or suppliers or from variations in colour or finish between or within batches of products from the same supplier.
It is always recommended that a visual check of colour is made before any major purchase and in many cases, the customer can view or discuss needs with the CLIFFORDS team by calling 01-8786765.
These online terms & conditions are in addition to detailed terms & conditions available on the CLIFFORDS website.
